About Us
In terms of quality, performance, and risk management, we strive to distinguish ourselves from competitors, by providing our clients with reliable and convenient services. Additionally, we seek to enhance opportunities for maximizing the return on our clients’ investments. We maintain the highest standards of client confidentiality and privacy while delivering our services in a fully transparent manner. Our primary objective is to earn our clients’ trust in our services, and we work diligently to create an environment where they can depend on Smart Solutions.”
Vision & Mission
Our Vision
We are dedicated to putting in significant effort to build a reputation for delivering high-quality services that will set the standard in our industry. Our goal is to distinguish ourselves as the most professionally managed company in the smart solutions sector.
Our Mission
Offer avenues for innovative and smart solutions, manage them with expertise, and provide services that align with the highest international standards and practices, tailored to the business and investment landscape in which we function, while ensuring a significant level of performance, quality, risk management, and added value for our clients.
Core Values
Dependability & Expertise
Dependability & Expertise: Delivering consistent service excellence and technical
reliability.
Innovation
Architectural, Lighting consists of various design elements that are combined to form a concept which, when pveauved using precise, luminancs a deep understanding of history and a a dedication to staying updated with ongoing developments.
Excellence
Ensuring the highest quality across all operations and deliverables.
Commitment
Honoring every agreement with integrity, compliance, and accountability.
Our Services
Recognizing that light transcends the mere installation of lighting fixtures in a completed building and is a solid component of architecture. We specialized department addressing light challenges from the light as a three dimensional element that is integral to lighting specifications. We offer complete lighting solutions from design phases and lux calculations to layouts, design, supply, delivery, technical support, and installation. In essence, our design department can either propose or enhance your existing ideas and concepts, as well as provide comprehensive submittal, including product.
CUSTOMER CARE POLICY
VENTELUX is committed to delivering exceptional
customer service and routinely evaluates its
procedures to enhance service performance. The
resources of VENTELUX will be utilized effectively
and efficiently to ensure the highest quality of
service for all customers. VENTELUX strives to
foster a positive experience for every customer
and to instill confidence in the company and its
products. Essentially, treat others as you wish to
be treated.
QUALITY STATEMENT
Our dedication to quality and customer
service enables us to offer a front line
service of the utmost standard to our
clients.
Customers who reach out to the office will
have their calls answered swiftly, and their
inquiries will be handled promptly and with
courtesy
SUPPORT HOURS
Available around the clock, 24/7. Objectives to
address all customer support inquiries within
working days. In cases where an immediate
response is not possible, to keep customers
informed about the status of their inquiry until it is
resolved.
RESPONCE
VENTELUX employees will respond to telephone
calls promptly and professionally. VENTELUX does
not use a voicemail system; calls are personally
handled by VENTELUX staff. All VENTELUX
personnel can swiftly assess the suitable approach
for each customer by paying attention to the
customers’ own methods. Targets: To answer calls
within a specified number of rings. When
transferring calls, to guarantee the highest level of
service.
Quality Policy
VENTELUX stands as a leading provider of systems, products, and services for both
consumer and commercial sectors. We deliver intelligent solutions across various
environments, including public areas, residential communities, and sports venues,
as well as within homes, retail spaces, businesses, educational institutions, hotels,
industries, and healthcare facilities. A key contributor to our achievement in
becoming one of the most prominent suppliers globally is the superior quality of our
offerings. Our corporate philosophy will increasingly focus on quality management
to ensure continued success. By delivering exceptional products and services, we
aim to enhance customer satisfaction and strengthen our competitive edge in
product and service quality and reliability, ultimately benefiting our clients.
WHY CHOOSE US
Expertise backed by international standards
Comprehensive lighting and energy solutions
Dedicated design, engineering, and support teams
Proven commitment to quality and innovation
Client-focused approach ensuring trust and satisfaction
